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Supplier provided AI copilots give your organization the deep know-how of your suppliers without the any effort required on your part. You simply, subscribe and use. It is like having your very own supplier field service engineer on-site.
Today much of your company’s valuable know-how leaves the building when you experts go home for the night. AI copilots use natural language to capture this valuable expertise and automatically incorporate it in future interactions, improving operational consistency, efficiency, and minimizing operational risk.
Younger workers embrace AI copilots because they enhance productivity, automate burdensome tasks, and provide contextualized assistance. These smart tools eliminate tedious tasks — empowering them to work smarter, not harder.
AI copilots provide real-time, step-by-step guidance tailored for important tasks. They ensure adherence to standard operating procedures (SOPs), reinforce best practices, reduce errors, and help workers stay compliant with safety and quality standards.
AI copilots are revolutionizing worker safety by providing real-time guidance, risk alerts, and expert-backed troubleshooting for industrial tasks. This allows teams to reduce human error, prevent accidents, and create a safer, more efficient work environment.
AI copilots for equipment help workers across a wide range of industrial tasks. With an AI copilot workers can:
AI copilots can analyze symptoms to identify and resolve issues quickly, minimizing downtime and improving efficiency. By leveraging advanced algorithms and machine learning, these copilots can detect patterns and anomalies in the data, allowing them to pinpoint the root cause of problems. This proactive approach helps in maintaining smooth operations and ensures that potential issues are addressed before they escalate into major disruptions.
AI copilots can interpret alarm codes to diagnose and address problems accurately. When an alarm is triggered, the copilot can cross-reference the code with a database of known issues and solutions, providing users with step-by-step guidance on how to resolve the problem. This ensures timely interventions and reduces the risk of prolonged disruptions, ultimately enhancing the overall reliability of the manufacturing process.
AI copilots learn from expert feedback to enhance their responses over time. By continuously incorporating insights and knowledge from experienced professionals, the copilots can refine their algorithms and improve the accuracy of their solutions. This continuous improvement leads to more reliable and effective responses, enabling users to tackle complex manufacturing challenges with greater confidence.
Users can provide feedback on AI responses, helping to refine and optimize the copilot’s performance. By giving a thumbs up or down, users can indicate whether the provided solution was helpful or not. This feedback loop ensures that the AI becomes more effective and user-friendly, as it learns from user interactions and adjusts its responses accordingly.
AI copilots can answer a wide range of questions, providing valuable information and support. Users can interact with the copilot using natural language, making it easy to obtain answers to their queries. This capability helps users make informed decisions and solve problems efficiently, as they can quickly access the information they need without having to sift through extensive documentation.
AI copilots can communicate in multiple languages, making them accessible to a diverse workforce. This feature promotes inclusivity and ensures that language barriers do not hinder productivity.
AI copilots use supplier documentation as the foundation of their response, ensuring relevant and accurate information. By referencing authoritative sources, the copilots can provide users with reliable answers and support. This helps users access additional information and gain a deeper understanding of the issues at hand, ultimately leading to better decision-making and problem-solving.
AI copilots can retrieve the most up-to-date documentation for products, ensuring that users have access to current and accurate information. This feature helps users stay informed about the latest developments and updates, enabling them to make well-informed decisions and maintain optimal performance of their equipment.
AI copilots can assist in identifying and sourcing parts needed for maintenance and repairs. By providing detailed information about the required components and their availability, the copilots streamline the process of obtaining necessary parts. This support reduces downtime and ensures that maintenance tasks are completed efficiently.
AI copilots can display machine configurations, helping users understand the setup and operation of equipment. This information is crucial for troubleshooting and performance optimization, as it allows users to identify potential issues and make necessary adjustments. By providing a clear overview of the machine’s configuration, AI copilots enable users to maintain optimal performance and prevent problems.
AI copilots can perform complex calculations tailored to specific needs, providing precise and reliable results. Whether it’s calculating production metrics, optimizing resource allocation, or analyzing performance data, the copilots can handle a wide range of mathematical tasks. This capability enhances decision-making and problem-solving in industrial manufacturing, as users can rely on accurate and timely calculations.
AI copilots can ensure adherence to standard operating procedures, promoting consistency and safety in manufacturing processes. By monitoring compliance and providing real-time guidance, the copilots help maintain high-quality standards and reduce the risk of errors. This enforcement contributes to a safer and more efficient work environment, ultimately improving overall productivity.
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Expertise is found in many places. It lives in product documentation, how to videos, standard operating procedures, problems that have been solved before, the heads of your people, your systems, and more. The role of the AI copilot is to capture this expertise and synthesize it to address the needs of your workers.
Installation, Operation, Maintenance, Service, Parts, Service Bulletins or Similar Documentation are a great way to get you copilot started. Add a manual, and the platform will do the rest. Maintenance procedures, operating guidance, alarm codes, and more will be automatically ingested into the copilot and will be available for questions. Supported manuals include PDF, DOCX, XLSX, TXT
Training Videos, How to Videos, Troubleshooting Videos can all be utilized with the copilot. Spoken word and captions are automatically ingested and used to drive copilot answers. The copilot not only knows what content is in a video, it knows where it is and will provide direct links to the relevant video locations. Supported video format includes MP4.
URLs can be added to your copilot to utilize expertise that your organization maintains on the Web. Content like FAQs, Wiki Pages, and more can all be utilized. Content referenced by the URLs will automatically be scanned and its content ingested into the copilot. HTML based pages.
Over many years your workers troubleshoot and fix many issues. These issues are cataloged in the organization’s field service management or similar ticketing systems. Those tickets contain a wealth of know how that typically describes both the problem’s symptoms and how it was fixed. This information is incorporated into the copilot as what we call a Solution. Before it is saved as a solution, each ticket goes through a process where its formation is standardized, any customer specific information is removed, and like solutions are merged.
When workers solve problems using a copilot, they can share their expertise in a couple of different ways. A worker can use natural language to tell the copilot information itself. For example, “I solved’ or equivalent will cause the copilot to incorporate that information into a copilot Solution that upon curation can be incorporated into the copilot itself. Additionally, workers can reinforce or reject with a thumbs up or down each answer or solution provided by the copilot.
Standard Operating Procedures (SOPs) can be added to the copilot using Industrial Work Instructions called Tasks. These SOPs provide step by step guidance for workers and are fully integrated into a all copilot activities.
A copilot publicly accessible to users. Anyone may access the knowledge and use it at their site.
Copilots that are only available with a valid license. These may be purchased or subscribed to with the authorization of the author.
Copilots can be embedded within the physical product or digital offering. There are many ways to monetize AI copilots in your organization including:
AI copilots are driving new revenue opportunities for service organizations.
Field Service Associates is contributing to the OCA by leveraging its extensive industry expertise to help service organizations leverage these tools to offer enhanced services and offer other value-added solutions.
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Xylem, an OCA member company, has released a suit of copilots for their pumps. Along with deep knowledge of these devices, Xylem copilots are equipped to perform custom calculations for the device operators.
Learn more about how AI copilots have been adapted to Xylem’s pumps and workflows.
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Learn about key platforms and technologies for developing AI copilots
Guides on integrating AI copilots into workflows, data preparation, and workforce training
Discussions on regulations, certifications, and compliance
InSkill provides an open network of copilots making it easy for both factories and suppliers to access copilots from a variety of machines in one easy to use app.
OCA membership includes access to the InSkill platform where members can build, publish, and monetize AI copilots.
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