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Called the “Silver Tsunami” by some, the “Great Shift Change” by others a tectonic demographic change is impacting industry. Experienced workers are leaving the industrial workforce and being replaced by less knowledgeable ones resulting in a skills gap that is negatively impacting industrial sites everywhere.
Equipment OEMs, with their wealth of knowledge, are ideally positioned to help close this gap – differentiating their products, getting closers to their customers, and even creating new sources of revenue.
For over 100 years expertise has been provided by your suppliers either via
The emergence of AI copilots has made it possible to deliver both the quality of human services and the cost efficiency of product documentation.
AI copilots are already being widely used today to upskill workers.
Jump start first time fix rate by allowing AI copilots to intelligently troubleshoot error codes and common issues
AI copilots can allow new users to execute tasks with the expertise of a much more experienced user
Publish key maintenance tasks and procedures to ensure the lifespan and continued operability of machines
AI copilots can automate and drastically boost parts sales when replacements are needed
Standardize procedures and ensure compliance with safety protocols
Identify knowledge gaps or areas where users or field service engineers struggle
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Driven by customer and field service personnel’s ability to utilize copilot expertise to solve problems and perform tasks.
By solving problems the right way and replacing not only the broken part, but the parts related to it.
Driven by simplifying part identification, including the ancillary parts in both repair and maintenance operations at the time they are needed.
Over $500k of high margin revenue generated by licensing AI Copilots as a new “Expertise as a Service” product to customer base.
Reduction in response time with copilot aided local personnel improves uptime and reduces customer frustration
With AI copilots, new field service employees are empowered with the expertise of seasoned experts.
Identify the important product issues affecting your customers. Identify the gaps in the copilot’s expertise and fill them in real-time.
Learn where your customers are and what products they use.
Best practices provided by copilots help to eliminate the replacement of good parts.
Copilots enable customers to help themselves and provide the necessary expertise for your call center to do more.
Issues escalated from your customers’ copilots know the problem, equipment type, what has been done, and who the customer is saving valuable triage time
Customers are empowered to resolve common issues following your best practices
Your company has developed many forms of expertise that your people utilize every day to do their jobs. AI Copilots can ingest much of that expertise with little to no effort
Product manuals, training videos, service bulletins, parts list, and more
Use your company’s history of solved problems to train your copilot
Follow your best practices, safety regulations, and product usage guidelines
Copilots can be deeply integrated with your tech stack to empower real time learning
Today, AI copilots are being published by leading equipment OEMs for use both internally and by end users. Learn more about how AI copilots can be implemented for your equipment.
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No one knows your products like your organization. AI copilots make expertise is available 24×7 to your own employees, your distribution channel, and even your customers.
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OCA membership provides access to partner platforms for creating, deploying, and monetizing copilots with full control, analytics, and easy scalability at no cost. It also connects members to industry leaders, offering opportunities for standardization, networking, and increased credibility.
Membership in OCA grants access to platforms provided by our technology partners to facilitate copilot creation and deployment
Membership in the OCA grants community access to our network of industry partners and thought leaders
Access to expert insights, actionable tips, in-depth tutorials, forums and discussion boards. Ask questions, share ideas, and learn from peers.
Connect with like-minded professionals, industry leaders, and AI specialists. Opportunities to partner on innovative projects.
Share your success stories, innovations, and case studies with the community. Gain recognition and establish thought leadership in your field.
Be the first to know about emerging technologies, tools, and trends in AI copilots. Explore real-world use cases that are driving results and inspiring change.
Join our network of industry leaders to broaden access to cooperative growth, deployment opportunities, and new revenue sources.
Certification guarantees standards compliance and interoperability within your industry.
Collaborate with industry leaders and copilot experts to build exciting and differentiating copilots for your products.
The OCA is here to support you in developing and deploying AI copilots tailored to your organization’s needs. Membership offers direct collaboration with our network of industry partners to guide you through every step of the process. As a member, you’ll also have the opportunity to certify your copilots for compliance with emerging standards and make them available in the marketplace for broad adoption and monetization.
Create, publish, and monetize your own OCA certified copilots.
Gain access to copilot testing and analytics tools.
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