This panel aims to discuss real-world strategies for achieving revenue gains through the deployment of AI copilots, incorporating case studies and business model innovation.
Meet Your Host
Mark Homer
Managing Partner
Field Service Associates
Mark Homer is Managing Partner at Field Service Associates and a leading voice in industrial service transformation.
Through Mark’s participation with the Open Copilot Association (OCA), he advises OEMs and industrial operators on how to leverage AI copilots to scale expertise, improve field execution, and unlock the full value of service data.
Mark has over 30 years of experience in service leadership and digital innovation. His background includes executive roles at ServicePower and ServiceMax, where he led global digital transformation programs and multimillion-dollar initiatives across the U.S. and Europe. A founding Fellow of the Institute of IT Training and former Visiting Fellow at Cranfield University, Mark brings deep insight into the practical application of AI in complex industrial environments.
Panelists
Dale Calder
Founder & CEO, InSkill
Dale Calder is the founder and CEO of InSkill, leading the development of AI copilots that scale industrial expertise across service teams.
Mike Otten
Director Edge and Intelligence, Digital Success Global, Xylem
Mike Otten leads digital innovation at Xylem, focusing on AI, digital twins, and edge intelligence to enhance water infrastructure performance.
Stuart Coleman
The Open Data Institute & Digital Skills Council
The Open Data Institute works with companies and governments to build an open, trustworthy data ecosystem
